Sorry I Haven’t Called

I'm working hard to eliminate from my regular vocabulary the following phrase: “Sorry I haven't called, I've just been so busy…”

I heard someone saying this on their cell phone at Starbucks during the last week. It sounded completely disingenuous, and I was appalled to realize I've been guilty of saying it myself. A lot.

What's the problem with this phrase? The real message you're conveying, it seems to me,  is: “I just haven't made calling you a priority, and facing you with it is uncomfortable. So I'm giving you an excuse.”

This doesn't mean that I'm going to call everyone back instantly who leaves me a voicemail. That's just unrealistic, not to mention poor stewardship of one's time. It does mean, however,  I'm going to do my best to stop making excuses.

Please note: I reserve the right to delete comments that are offensive or off-topic.

  • Rich Hamilton

    “Sorry I missed you.” Now, THAT’S a lot better.

  • douglas

    I still can’t figure out if this article means you will call me back or that you’ve decided not to and won’t be making any excuses for not calling. 🙂

    • Is that the general “you” or the specific? 😉