Not An Email Guy

I have a friend who runs a very successful business. Not moderately successful; very successful. His business’s revenue each month is measured in the millions. Recently, when speaking about how we should communicate with one another, he smiled sheepishly and admitted, “I’m not really an e-mail guy.” Think about it. $24 million dollar business. Doesn’t […]

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Mind The Gap

Things don’t always seem the same to your customers as they seem to you. You might think, for instance, you just did something to serve the customer… And they might have an entirely different perception. Case in point: I recently enroll the large number of students in an online training webinar series. Thinking I would […]

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