#117: How To Deal With Abusive Customers [Podcast]

There’s a saying: “The customer is always right.” But what about customers who are abusive, dishonest, and bullying? Are they always right? I think not. And you must protect yourself and your staff from these bullies.

Furious woman

In this week’s episode, I share 7 tips for handling abusive or “problem” customers.

Play

Pick Ray’s Brain

I am no longer accepting one-one-one clients for copywriting or coaching work. The reason why is because my own business is growing so rapidly I have no time to work on someone else’s.

Soft lighted cup table chairs

My focus these days is on writing, speaking, and developing scalable training programs (for instance, video training products.) I could never serve as many people if I limited my work to one-on-one copywriting and consulting.

But there is a downside: and that is, there are many people who need my help… who ask for my help… and for whom I have no answer.

Until now.

Here are ways you can get free advice and information from me. In other words, here’s how you can “pick my brain”…

  1. On my blog I write about a variety of topics related to business, entrepreneurship, marketing, copywriting, and more. There are hundreds of pages of articles, and how-to information. It’s all free.
  2. Every week I publish some of my best thinking in the form of a podcast – a weekly online radio show. We haven’t missed a show in 116 weeks running, as I write these words. This is also free.
  3. I offer a variety of “knowledge products” – books, audio programs, video programs, and courses. In these “knowledge products”, I distill the information I would share if we were working one-on-one and hand it to you on a silver platter. The advantage: you can get what you need, and it’s just as easy for me to teach 10,000 people this way as it is to teach 1 person. Scalable.

These three solutions have been helpful to many. But recently I had a new idea. What if you could…

Ask Your Question, And I Will Answer

Ask whatever burning question is on your mind, be it about business, writing, or even spiritual matters. Submit the question… and I will answer it here on the blog.

You get to “pick my brain”, and I get to share the answers with all my readers. This means that all my readers can benefit and learn from my answers, not jut one reader.

A few ground-rules…

  1. If I think your question is irrelevant, malicious, or weird, I won’t answer it. I won’t explain why I won’t answer it. And I won’t argue with you about it. Life’s too short for either of us to waste it that way.
  2. My answers are my opinion. I’m just some guy on the internet. So take everything I say with a grain of salt, do your own research, and take responsibility for your own decisions.
  3. I don’t offer any legal, medical, or financial advice. I only offer my opinion. If you need advice about legal, accounting, medical, or financial matters, go see a professional.
  4. Ask questions, but please don’t write me a story. A question is a single sentence that ends with a question mark. Please limit yourself to a single question. Don’t write out your complete background story before asking your question.
  5. Please don’t email us to ask “Where’s my answer?” We will not be able to respond to communications inquiring about if/when we will answer a certain question.

That’s about it. Go ahead and submit your question in the form below. And start “picking my brain.”

Pick Ray's Brain

 

 

Podcast Delayed This Week

This week’s podcast will be delayed until Friday, because of some unavoidable disruptions in my schedule… but there will be an episode this week. I don’t want this to be the week I break the streak!

#116: Jeff Walker, Product Launch Formula, And A Life Of Grace [Podcast]

There is one online business teacher whose students have created over half a BILLION dollars in sales, using his methods. He also happens to be one of the most graceful people I know. Now, he has written a book that distills down the core elements of his training, and it’s just been released.

Space transport

In this week’s episode, I spend some time talking with my friend Jeff Walker about his new book, Launch (as of this writing, if you click here you can get the book for free… no joke.)

Play

How To Write A Book In 30 Days Or Less

I have a question for you… do you feel like you “have a book inside of you”, but just never seem to get around to writing it? Have you ever wondered why you don’t ever seem to get that book written? Maybe you tell yourself you’ll do it “someday”.

the-young-writer
Let me tell you the truth: “someday” is usually code for “never”.